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Thank you for visiting and shopping at https://thunala.com. Following are the terms and conditions that constitute our Shipping Policy.

SHIPMENT PROCESSING TIME

All orders are processed within 2-4 days in business days . Shipping time will depend on locations, availability of the item, and Local Jurisdiction Regulations. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

If you haven’t received your parcel item for a long, then please contact the shipping courier with your tracking code, and then further help you can contact our team through email for more assistance or unanswered questions. 

SHIPPING ESTIMATE AND DELIVERY CHARGES

We shall charge the shipping and delivery fees as mentioned below from you. Shipping charges may vary based on the order value of the Product that you have added to the cart. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. 

In the event we charge a shipping fee for the delivery of a purchased Product, such shipping fees will be refunded proportionately by us pursuant to any return or cancellation of the Product. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.

Please Note: Shipping time doesn’t include our 2-4 days of order processing time
 

Learn more about Shipping Policy here

RETURN:

In line with providing our customers with the best quality and client experience, we have established a considerate refund policy.

We offered 30 days return policy to our customers. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

To be eligible for a return

• Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Your item must be purchased through Thunala.com.

To complete your return, we require a receipt or proof of purchase and photogenic evidence that the item you received is flawed or damaged.

RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

• Items must be flawed or damaged in order to be eligible.
• Returns have to be sent via registered mail
• Delivered item has defective print, wrong item, wrong size, wrong color, wrong design, wrong style(e.g. long sleeve shirt instead of tee shirt) and faulty.
• All items have to be in their original packaging and well-packed for shipping
• A print-out of the invoice must be included
• Any item that does not meet the conditions above will not be refunded or exchanged.
• It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

Please do not send your purchase back to us unless we authorise you to do so.

To request a return, please follow these steps:

• Submit a return request within 14 days after receiving your goods. After this period, your right to return is forfeited. Goods returned prior to submitting your request are considered forfeit.
• You can make your request through our ticketing system Contact us, or by emailing us at support@thunala.com.
• Inquiries are typically addressed within 24 hours.

Once your return request is approved, please proceed with the following:

• Pack the items securely in a nylon bag or any suitable packaging with the order ID included.
• Ship the package to our processing warehouse at: 245 E Pacific Ave, Villas, New Jersey, 08251, United States.

Please note that you are responsible for covering the shipping costs for returning the order.
For more detailed information and instructions, please visit our Return & Refund Policy.